FAQ

What services do you provide?

We provide mobile allied health services including physiotherapy, occupational therapy, and speech therapy. Sessions are delivered in your home, school, aged care facility, or community setting.

Are your therapists qualified?

Yes. All of our 40+ therapists are fully qualified, professionally registered, and experienced in providing community-based care.

Where in Sydney do you operate?

We cover all of metropolitan Sydney, from the Northern Beaches to Campbelltown and surrounding suburbs. We aim to match clients with local therapists for convenience and cost-efficiency.

Do I need a referral to access your services?

No referral is necessary. You can contact us directly, or your GP, case manager, or support coordinator can send one on your behalf.

How do I book an appointment?

You can call or email our friendly admin team, who will guide you through the referral and intake process and help schedule your first session.

Do you work with NDIS participants?

Yes. We support both self-managed and plan-managed NDIS participants. We also see aged care clients (via Home Care Packages) and DVA clients.

How long are the sessions?

Session length varies depending on funding type:

– DVA clients: approx. 30 minutes

– NDIS & Aged Care clients: approx. 60 minutes

Do you charge for travel?

We only charge travel for NDIS participants, in accordance with the NDIS Price Guide. Travel is kept to a minimum by assigning local therapists.
No travel charges apply for DVA or Aged Care clients.

What is your cancellation policy?

– NDIS participants: Minimum 48 hours’ notice is required to avoid a cancellation fee.
– Aged Care clients: Minimum 24 hours’ notice is required.
– DVA clients: Please let us know as early as possible if you need to cancel or reschedule.

Will I have the same therapist each time?

Yes. We prioritise continuity of care and do our best to ensure that the same therapist sees you on an ongoing basis.